Your privacy matters. This document explains exactly what personal data bj88 collects, how it is used, who it may be shared with, and the rights you hold over your own information.
bj88 is firmly committed to protecting the personal information of every player registered on our platform. This Privacy Policy describes in full detail how we handle your data in accordance with best-practice data protection principles. By creating an account and using bj88 services, you acknowledge that you have read and accepted the practices described herein. If you do not agree with this policy, please do not use the bj88 platform.
bj88 collects personal information through multiple touchpoints on the Platform. We only collect data that is necessary to deliver our services, maintain account security, comply with applicable regulatory obligations, and improve the overall player experience. Below is a comprehensive breakdown of the categories of personal data we collect and the circumstances under which they are gathered.
When you register an account or interact with bj88 services, you voluntarily provide us with certain personal information. This includes:
When you access the bj88 Platform, certain technical information is collected automatically by our systems and third-party analytics tools:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Device model, OS version, browser type, screen resolution | Platform optimization, fraud detection |
| Network Data | IP address, ISP name, approximate geolocation | Geographical restriction enforcement, security |
| Session Data | Login timestamps, session duration, pages visited | Security monitoring, responsible gaming tools |
| Transaction Logs | Deposit amounts, withdrawal requests, bet history | Account management, regulatory compliance |
| Behavioural Data | Games played, bet sizes, time-on-site patterns | Responsible gaming, personalization |
| Cookie Data | Session tokens, preference cookies, analytics cookies | Authentication, analytics, marketing attribution |
bj88 may receive information about you from trusted third-party sources, including identity verification service providers, fraud prevention bureaus, payment processors, and marketing partners (where you have consented to information sharing with those parties). We may combine third-party data with information you have provided directly to maintain accurate records and comply with anti-money laundering obligations.
bj88 processes your personal data for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. Our primary uses of personal information are set out below.
The core function of processing your data is to provide and manage your bj88 account and associated services. This encompasses account creation and maintenance, processing deposits and withdrawals through bKash, Nagad, Rocket, and banking channels, verifying your identity to comply with know-your-customer requirements, settling bets and distributing winnings, and delivering customer support responses.
Protecting the integrity of the bj88 platform and safeguarding player funds is a primary priority. We use your data to detect and prevent fraudulent account activity, identify multiple account violations, monitor for suspicious betting patterns, enforce geographical access restrictions, verify payment legitimacy, and comply with anti-money laundering (AML) regulations. Our security team reviews flagged accounts using automated systems and manual review processes. All security investigations are conducted with the minimum personal data necessary to achieve the security objective.
bj88 takes responsible gaming obligations seriously. We monitor account activity patterns to identify signs of problem gambling behaviour, enforce self-exclusion periods and deposit limits you have voluntarily set, send responsible gaming reminders to players showing at-risk patterns, and maintain records of self-exclusion requests as required by our responsible gaming commitments. If our systems flag your account as exhibiting potential problem gambling indicators, our responsible gaming team may reach out proactively through your registered contact channels.
With your consent, bj88 uses your contact information and platform behaviour data to send personalised promotional offers, bonus notifications, new game announcements, cricket tournament betting updates, and relevant communications about bj88 services. You may withdraw marketing consent at any time by adjusting notification preferences in your account settings or by contacting support. Withdrawal of marketing consent does not affect your ability to use the Platform or your eligibility for standard promotions displayed publicly on-site.
Aggregated and anonymised user data is analysed to understand how players interact with the Platform, identify technical performance issues, optimise the mobile experience for Bangladeshi devices and networks, develop new game categories and features, and improve payment processing speed and reliability. Analytics insights help bj88 allocate development resources to improvements that matter most to our player community.
bj88 processes and retains personal data as required to comply with applicable laws, respond to lawful requests from regulatory authorities and law enforcement agencies, maintain transaction records for financial audit purposes, fulfil tax reporting obligations, and defend bj88's legal rights in disputes. Data processed for legal compliance is retained for the minimum period required by law.
bj88 processes your personal data only when we have a lawful basis to do so. Under data protection principles, the legal bases for our processing activities include:
bj88 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we do share your data with carefully selected partners and service providers under strict confidentiality agreements to enable Platform operations and comply with legal obligations.
We engage trusted third-party service providers to perform essential functions on our behalf. These include payment processors (bKash, Nagad, Rocket payment gateway operators, and banking intermediaries), identity verification services that conduct KYC checks, cloud hosting infrastructure providers, customer support platform operators, email and SMS communication services, and analytics and performance monitoring tools. All service providers are contractually required to protect your data with security standards equivalent to those employed by bj88 directly.
When you play casino games, slots, or live dealer games on bj88, certain session data (such as player ID and bet amounts) is transmitted to game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This technical data exchange is necessary for game functionality and real-time result delivery. Game providers process this data under their own privacy policies and are bound by industry-standard data protection obligations.
bj88 may disclose personal information to regulatory bodies, law enforcement agencies, financial crime investigation units, or court authorities when legally required. Disclosures occur in response to valid legal orders, subpoenas, or official investigations. We may also disclose information where necessary to prevent fraud, protect bj88's legal rights, or safeguard the safety and security of our Platform and users.
In the event of a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring or successor entity. You will be notified via email and Platform announcement of any such change in ownership or control, and given the opportunity to withdraw consent or close your account if you do not wish your data to be transferred.
Some of our service providers and partners operate from jurisdictions outside Bangladesh. Where personal data is transferred internationally, bj88 ensures appropriate safeguards are in place, such as standard contractual clauses, adequacy decisions, or binding corporate rules. We take all reasonable steps to ensure that your data remains protected to the standards described in this Privacy Policy regardless of geographical location.
bj88 uses cookies and similar tracking technologies to enhance Platform functionality, remember your preferences, maintain login sessions, and analyse site usage. Cookies are small text files stored on your device by your web browser.
You can control cookie settings through your browser configuration. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies will prevent you from using key Platform features. Visit your browser's help section for instructions on managing cookies.
bj88 employs industry-standard security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security framework encompasses technical, organisational, and physical safeguards.
All data transmitted between your device and bj88 servers is encrypted using SSL/TLS protocols. Passwords are hashed using strong cryptographic algorithms and are never stored in plain text. Our database infrastructure employs encryption at rest for sensitive fields including financial information and identity documents. Access to production systems is restricted through multi-factor authentication and role-based access controls. We conduct regular security audits and penetration testing to identify and remediate vulnerabilities.
bj88 employees with access to personal data are bound by strict confidentiality obligations. Staff receive regular data protection and security awareness training. Data access is granted on a need-to-know basis, with audit logs maintained for all access to sensitive information. Our incident response plan defines procedures for detecting, responding to, and recovering from data breaches.
While bj88 implements robust security controls, you play a critical role in protecting your account. Choose a strong, unique password that is not used on other websites. Never share your password or login credentials with anyone. Be vigilant against phishing attempts that impersonate bj88 communications. Always log out after using the Platform on shared devices. Report any suspected unauthorised account access immediately to [email protected].
bj88 retains personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal retention requirements, and resolve disputes. Retention periods vary based on data type and regulatory obligations.
Personal data associated with active accounts is retained for the duration of your relationship with bj88. This includes identity information, contact details, transaction history, betting records, and communications. Data is continuously updated as you interact with the Platform.
When you close your account, bj88 retains certain records to comply with financial transaction record-keeping laws, which typically require retention of transaction data for five (5) years from the date of the last transaction. Identity verification documents are retained for a minimum of five (5) years following account closure to prevent identity fraud and comply with anti-money laundering regulations. Marketing data is deleted within ninety (90) days of account closure unless you have provided separate consent for ongoing communications.
In cases where your data is relevant to ongoing legal disputes, regulatory investigations, or potential litigation, bj88 may retain data beyond standard retention periods until the matter is fully resolved. You will be notified if your data is subject to a legal hold.
You possess certain rights regarding your personal data. bj88 is committed to facilitating the exercise of these rights, subject to legal limitations and operational requirements.
To exercise any privacy right, contact bj88 customer support at [email protected] with your request. Include your registered account username and sufficient detail about your request. We may request additional identification verification to prevent unauthorised access to your data. All requests are processed free of charge unless manifestly unfounded or excessive.
bj88 strictly prohibits use of the Platform by individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided personal data, we will immediately delete the information, close the account, void all bets, and confiscate any deposits without exception.
Parents and legal guardians are responsible for monitoring internet usage by minors in their household. If you believe a minor has created an account on bj88, contact [email protected] immediately with details so we can take appropriate action. We recommend implementing parental control software on devices accessible to minors to prevent access to gambling websites.
bj88 reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Material changes will be communicated through email notification to your registered address, prominent banner announcements on the homepage, and push notifications via the mobile app (where applicable).
The "Effective Date" at the top of this document indicates the most recent revision. Continued use of the Platform following policy updates constitutes acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how bj88 protects your information. For significant changes that require fresh consent under applicable law, we will seek your explicit agreement before implementing new practices.
If you have questions, concerns, or complaints about this Privacy Policy or bj88's data handling practices, please contact our Data Protection team:
Email: [email protected]
Subject Line: "Privacy Inquiry" or "Data Protection Request"
Response Time: Privacy inquiries are prioritised and typically answered within 48 hours during business hours (8 AM - Midnight BST)
For urgent security concerns or suspected data breaches affecting your account, use the subject line "URGENT - Security Incident" to ensure immediate escalation to our security team.
All data transmitted between your device and bj88 servers is protected with bank-grade SSL/TLS encryption.
Your password is hashed using strong cryptographic algorithms and never stored in readable format.
Identity verification protects your account from unauthorised access and prevents identity fraud.
We collect only the data necessary to provide services and comply with legal obligations.
Staff access to personal data is limited through role-based permissions and audit logging.
Data is retained only as long as necessary and deleted securely when no longer required.
Our team is here to help. Review our FAQ for common privacy questions or contact support directly for personalised assistance with data protection matters.
Visit FAQ Return Home